Reviews

We stayed here for 3 nights to see the area. The room was as advertised. Bed was a bit hard and 1 pillow was not quite enough but 2 was too high but we managed. Lovely bathroom. Very nice and friendly staff, they couldn't doenough for us so because of that i would recommend it. We booked through Wowcher so it was a bargain.

Thoroughly enjoyed our overnight stay with you, it was very good quality and value.

Room was really nice. Very clean.Only complaint wasMattress was a bit solid for us.Food was delicious.Staff were very friendly and helpful.

Clean, lovely staff, good food and very reasonable prices... we’ll be back.

Lovely large room, very comfortable. Staff friendly,

We were welcomed warmly on arrival at reception. Hotel easy to find, bigger than expected and Management and staff couldn't do enough to make our stay an enjoyable one. Booked a Superior double room on first floor facing the road and noise was minimal. Lots of hot water and toiletries, felt pampered!.. Cocktails great..lots of relaxation areas and staff attentive. Ate in the restaurant..dinner was fabulous and each morning the breakfast was extensive and beautifully cooked. We can honestly recommend this hotel and would like to say a big Thank You to everyone there!

Two night stay for my wife's birthday. Nice hotel, clean room & very comfortable bed.Good evening meal & lovely breakfast. (Great choice) All the staff are lovely, happy & friendly, made our stay even better. Thank you.

We have just spent 3 nights at the hotel, & enjoyed our stay very much.Our room was nicely decorated & was clean & warm. The staff were very pleasant & helpful & certainly went the extra mile.Food was very good, but marred by the dining room being extremely cold on our 2nd evening.I would certainly recommend a stay here & look forward to a return visit.

We stayed for three nights in January and were very pleased with our visit. Room was large and warm. Bed was large and comfortable. Service was excellent and the staff pleasant and helpful. Our deal included breakfast which was cooked to order and very good. Dont expect the Ritz, but this hotel is exceptional value for money with very good service.

Had a lovely stay staff excellent and frienfly food was lovely and tasty definitely sray again and recommend to anyone

Very clean, modern hotel. Staff extremely helpful and friendly. Food very good. Had lovely couple of days away with hubby - totally relaxing. Great little bars nearby too

Great value,great service,great location with the best staff ever !! All topped off with a comfy bed !SUPERB

Bought this on a wowcher deal and wow what a treat and definitely value for money! The hotel was really lovely, the staff extremely friendly and the food delicious! Couldn’t recommend this hotel enough! Would most definitely return if staying in Berwick.

We had a very comfortable stay at the King's Arms while discovering all the hidden gems that Berwick-upon-Tweed has to offer. The room was very comfortable, the breakfast and dinner delicious and plentiful and every member of staff was pleasant and helpful. We will definitely return.

We found the hotel friendly and comfortable. We had a lovely meal on our first night, as part of our package and they served an excellent breakfast every day.Although we were in a small room, it was comfortable and had everything you may need, including an iron and ironing board. Only one small issue with the shower, which seemed to pulse water out, rather than a steady flow? But otherwise we had a lovely 3 night stay.

Stopped here on our way home from Scotland. We had a Superior Room which was spacious clean and comfortable. The ensuite was modern and the water hot. We enjoyed dinner, wineand breakfasts. We had a drink in the small bar which was very cosy. The town is well worth a visit and especially enjoyed the walk around on the city walls. I would choose to stay here again

Food lovely staff very nice and happy to help you .Room okay ,bed very nice ,bathroom a bit cold .A nice visit jean miller

we stayed here on the wowcher deal for BBE and paid extra to upgrade to a bigger roomWe were very pleased with the room and furnishings apart from the tiny tv which was far too small for the size of the roomall the staff we encountered were really helpful,pleasant and friendly.Two course meal in the restaurant and the breakfast was superbwould hightly recommend

We had a great time, staff very friendly and helpful, breakfast was really good. Hotel it's self very clean and smart. Would recommend to friends.

I absolutely loved it the only thing is I left my I phone charger behind but food was lovely it was gorgeous

We really enjoyed our mini break at the hotel. The food was excellent, the staff friendly. The only negative was that the furniture in our room was rather tatty, scratched and chipped,the lampshade was broken inside, and marks on the wall.

Bedroom was large , spacious, modern and all mods and cons . Best sleep in a long time . Would definitely stay here again . Staff very friendly , helpful and lovely breakfast and service .

A very nice break away from home to celebrate our 49th wedding anniversary.The staff at The Kings Arms were welcoming and very efficient, especially Valerie who served our dinner and Sue who served our breakfast.Our room was cosy and warm and we felt very comfortable during our stay .Lovely bed , good food and service .We will visit again .

I purchased a wowcher for my boyfriend for Christmas that included an overnight stay, cocktails on arrival, 2 course dining and breakfast included. I have to say the value for money was second to none. Some parts of the hotel have recently been renovated including the rooms which was lovely. Clean and comfortable. The cocktail bar was a great little bar and the barman who first served us ensured we had the best start to our stay. He really made the night for us! The food was fantastic, really don’t have any complaints! Would 100% come back here, next time for longer! Great hotel!

Staff on reception were very welcoming as were the staff around the hotel. Room was very comfortable. Food was excellent. Look forward to staying again in the future. Will definitely recommend to family and friends.

It was a lovely night away rooms clean staff very helpful and food was fantastic got home and booked back up lovely building to

Stayed in room 2 Delux suite in Jan 2019. Very large, clean and pleasant room. Nicely decorated. Bathroom small but perfectly adequate. Very comfortable bed. All facilities you need. Weather was very cold and extremely windy but room was lovely and warm. Restaurantand food ok. Restaurant slightly odd layout and not sure the open kitchen works but might just have been because not very busy. In high season atmosphere might have been quite different. Staff on reception and in restaurant on the evening and at breakfast were exceptionally helpful and cheerful. Only real downside (and it was outside the control of the hotel) was there was a bit of noise from outside at pub closing time.

Could not fault this hotel at all. The staff, our room, food and cleanliness all lovely. Enjoyed our stay very much. Thank you.

Staff at the Kings Arms were superb, nothing was to much troubleFood was delicious and room very comfortable.A great location, all in all a great stay.

Nice hotel with pleasant staff. Room nicely refurbished would definitely stay again. Good choices for breakfast.

We went to kings arms for my husbands birthday. From booking to arrival, reception, bar staff and restaurant staff, the service and friendliness was outstanding. They couldn’t do enough to make our experience betterand even put balloons out and bunting for us. The food was incredible tomahawk steak cooked to perfection which is no easy feat given it’s gigantic size, and I would class this place as a gem which does Berwick proud. The manager, Alex, Annabelle and the chefs were just fabulous! Thank you all so much 👍🏼😀😀

Stayed here on a business trip. Hotel is ideally placed for parking and town centre access. Although parking is limited to an hour within certain periods. Staff are friendly in the hotel. I had inadvertently left my specs in the room after checking out and the hotel called me to let me know so I could pick them up before travelling too far away. I didn’t eat in the evenings at the hotel but breakfast was tasty. WiFi could be better though

Clean comfortable warm room with spacious bathroom, bath and shower. Friendly staff. Very nice 2 course evening meal and hearty breakfast with good choice. Would definitely stay again.

We took advantage of a Woucher deal to stay in Berwick upon Tweed on our way home to Essex from Scotland following Hogmanay with family. We really enjoyed our stay at The King's Arms. We appreciated the upgrade to a Superior room when the radiator in the original room would not heat up. We were very pleased with our dinner and breakfasts. We found the staff to be friendly and helpful, in particular James. Do not be put off by the lack of a carpark. The £1 disc parking system is easy to use around the town. We hope to come back next time we go to Scotland.

Very pleased with our stay at the Kings Arms. Friendly staff, warm comfortable rooms and lovely food. Couldn’t have asked for more. We will definitely be back. Thank you.

Room was clean and warm, we were in number 21 which was noisy at night from the bar next door.Staff are pleasant.Food was very nice.

After initially struggling to make contact with the hotel via email and the contact form on the website I was a little apprehensive however I couldn't have been more surprised. Every single staff member would go above and beyond and they're all lovely. Room was big, clean and the bed was so comfy! Food was nice and the cocktails are amazing. Thanks so much for a great stay

Lovely hotel , staff very friendly and helpful , good value for money ...can’t eait to return 😀

We stayed here for 3 nights and were extremely impressed with the hotel. Staff were very friendly, room was immaculate, hotel facilities were good. We ate In the restaurant once and the food and service was outstanding. Great central location for visiting Berwick and the Northumberland coast. Plenty of bars, shops and restaurants near the hotel. Would definitely refined to anyone. Would like to return in the future.

Very helpful and friendly staff, food was good and reasonably priced. Room 9. Huge. Big. Modern. Clean. Very comfy bed. Would come and stay again. Thank you!

The hotel is situated perfectly from all amenities, shops, pubs, restaurants. The room was lovely, clean and Cosey. The staff were very friendly. Couldn’t ask for a better place to stay. Will 100% be coming back

We stayed for 2 nights and thoroughly enjoyed the visit. It was a good experience from check in to departure and the staff were very attentive and helpful. The evening and breakfast menus were varied and the food was delicious;we would certainly stay again.

We had a very pleasant two night stay over Xmas 2018 enjoyed excellent food in olde world suroundings among friendly and helpful staff.Many thanks to all at Kings Arms.See you againHasta Luego

We had a fabulous stay. The staff were very friendly. The breakfast was freshly made and the selection was good.Cheaper to book through hotel rather than booking.com. We will definitely be back. Thank you for a lovely stay.

Very friendly staff, great location and value for money, will be looking to stay again.

Our check-in was smooth and effortless unlike some hotels we have stayed at. The receptionist was very friendly and helpful with local knowledge. We were given room 23 which was a twinroom. The beds were very large and very very comfortable we both slept well. Large bathroom with bath and shower combined and this room itself was very large for a bathroom. There was everything you req in the room including an ironing board, well done.we managed to book right outside the front door because it it was disc parking and 4.30pm on a Sat nght so timing was perfect. Unfortunately we did.nt get to try any hotel food as we were meeting friends then going for a curry. We would have no hesitation in staying at this hotel, really comfortable and cracking location, thanks.

Enjoyed our short break in a spacious roomEvening meal and breakfast very good.Could be returning.

We had a lovely weekend break, our room was quite cosy, although it was very cold on arrival and we had to ask for heating to be put on so we did make use of small heater provided which came in handy.Bathroom was quite cold although towel rail was heated.Bed was very comfortable and we found staff very helpful.Would definitely stay again.

I stayed here on business and was given a lovely room overlooking the Main Street.Dinner was delicious and the staff took every care to make sure that my dietary requirements were catered for.In the middle of the night I had some personal bad news. I was given space to deal with multiple calls downstairs in the quiet and private bar.Nothing was too much trouble. There was concern and compassion for me when I checked out. I wouldn’t hesitate to recommend this hotel.Personal and professional service.

A nice hotel. A little bit of noise from traffic till about eleven. Would of liked to eat in the hotel but restaurant was closed and I don’t like eating in the room

Great place to stay.

Enjoyed our stay at the kings arms. Bed was fab as was the breakfast! Room very clean and staff friendly. There was an issue with the shower but it was resolved quickly. Small window in the bathroom was filthy and required attention. Soapholder in the shower required throwing out as it was very slimey and had seen better days. However we had a great spacious room (no 16) and would recommend this hotel. Nice to see a non slip mat in the bath and a bible in the bedside cabinate draw.Would return.

nice clean well serviced rooms, polite freindly staff, good food, all anyone could ask. reasonable pricing. would certainly recommend

Great location in Berwick, smart clean hotel with good large clean rooms. Friendly staff and a good freshly cooked breakfast.

Been here several times now. always on a bicyle. Really friendly staff and always happy to accommodate the bikes. It is my 'go-to' hotel in Berwick. Have I tried olther? No, I don't need to.

Very nice meal good room great

Had a very nice stay, we had room 1 and it was very big with plenty of space, lovey bathroom etc. Only problem it is on the ground floor and very noisy at night and early morning. Would never stay in it again! Staff are lovely.

The staff here deserve my appreciation for their friendly approach and helpfulness, right from my initial phone enquiry (thank you Anna!)and at reception whilst checking-in. This extended to the restaurant team, where I thoroughly enjoyed my evening meal and then also a superb breakfast the following morning.The standard of decor and facilities is very high and my room was spacious with a comfortable, contemporary feel.I stayed here some years ago, immediately following the extensive refurbishment, and I'm pleased to say that the quality of everything here is still extremely high.

Staff very accommodating, breakfasts good, bed comfy, room and ensuite heating easy and quick to regulate, central location in the town. No complaints at all and I would stay there again.

We are from Scotland and this is our favourite hotel!!! Every year we come down and stay. And we have never been disappointed! The rooms are always gorgeous and clean the staff are always helpful, food in the restaurant is amazing! Would definitely recommend!

Good location, welcoming, clean and comfortable room. Tasty breakfast.Will be back.

This is a very good updated hotel. Had a slight problem with the room on checking in, so was immediately upgraded free of charge to an executive suite.. Staff were really friendly and helpful. The hotel is well decorated in a modern and classy style. Excellent location for touring the town. Hotel has everything you need for a business or pleasure traveller, bars, restaurant and beer garden / outdoor tables for enjoying your lunch in the sun.Would definitely return.

Hotel was very nice, room was big and spacious with staff friendly n helpful. Booked for next year .

This is a very good updated hotel. Had a slight problem with the room on checking in, so was immediately upgraded free of charge to an executive suite.. Staff were really friendly and helpful. The hotel is well decorated in a modern and classy style. Excellent location for touring the town. Hotel has everything you need for a business or pleasure traveller, bars, restaurant and beer garden / outdoor tables for enjoying your lunch in the sun.Would definitely return.

All staff wonderfully friendly and helpful, breakfasts could have been more imaginative with more varied fresh fruit, muesli etc.Room comfortable except for sash windows which need replacing/double glazing.Wind rattled all night and we wedged a booklet in side to get a good night's sleep! Décor in public areas rather eccentric.

Though IMO the hotel is on the expensive side (especially given the appearance of the staircase leading to my room - was there a refurbishing going on?), my experience there was good. The personnel was friendly and polite, the room was clean, quiet and well stocked, and the bed was excellent.

Excellant hotel very clean all stall helpful food good recommend to otherpersonswill use again

Our stay in the King's Arms was comfortable, the large bedroom cooling us nicely after hot days. The staff were all friendly, the breakfast good (though slow on Sunday). We didn;t use the bar, which seemed out of character with everything else, but enjoyed other places nearby, especially in Bridge Street. And the whole town is full of fine buildings, market town life, with sea air all around. JM

A lovely place to stay, clean, friendly and I quite liked the boutique look.

Great hotel in a fantastic location.Friendly staff, clean and comfortable rooms.Good restaurant.

Always a warm welcome. Lovely rooms and staff are so attentive. I stay here often due to business and would highly recommend to others.

The hotel was perfect as a holiday base, with a very comfortable room, good food and welcoming staff.

Excellant hotel very clean all stall helpful food good recommend to otherpersonswill use again

Old property with loads of character, but needing some painting to cover the damp patchss in bedroom and restaurant.Friendly reception. Pity there was no private car parking but on street was available for short time. Slightly noisy from street below, but comfortable room and a reallly good breakfast.Would stay again.

A good, comfortable hotel, with pleasant, helpful staff. Lovely freshly cooked breakfast and prompt service. 👍🏼

A very welcoming hotel.Room, bed very comfortable. Pity the view is a bit grim.

Excellent stay staff very good food excellent

We thoroughly enjoyed our stay at the hotel.Accomodationand food are to be recommended.All staff encountered were very friendly and helpful.We would be very happy to stay with you again.Regards Jean and David Dugmore.

Very good hotel, breakfast was excellent, we stayed for three nights. Only negative thing, the room was very cold but hotel provided a fan heater, must have had this complaint before as heater was already there! A very good base for exploring this beautiful area.

Really enjoyed my stay. Right in the centre of town, could park outside the front door, friendly staff, night porter, good breakfast

Overall a great hotel.Very friendly and helpful staff.I had an issue with my room which was dealt immediately and professionally.Very comfy bed, great location.

old traditionel hotel, modern rooms and king size bed. Very clean.

A lovely old hotel which has been given a new lease of life by its ownerrs, and refurbished it to a high standard. Lovely big clean rooms and ensuites. And the staff were more than helpful. There was a problem with the water when I stayed there but the staff were brilliant in dealing with it -explained the cause of the problem, got the plumber out (on a Sunday!) and moved me to another room. Didntget a chance to try the restaurant but breakfast was really good. Would definitely stay there again

What a lovely hotel modern and cosy loved the deco made to feel very welcome by the lovely staff . The hotel was situated central to the shops and restaurants which was handy. The train station was only about 5mins away in a taxi would recommend if you decide to visit Berwick.

Lovely hotel. Great location. Very good value for money. Foods amazing in the resturant and the cocktails were fab. Woukd deffo recommend and stay again. 10/10

Comfortable well located hotel. Nice staff.

lovely hotel newly decorated and rooms are of a high standard would highly reccomend

Lovely hotel very well situated beautiful clean room.Very relaxed stay peaceful room at back of hotel.

I could not order a drink and food in the bar and pay by card. was very disappointed.This needs to be sorted.Otherwise lovely hotel and breakfast was realy nice.Thank yiu.

Stayed for one night whilst travelling for work. Lovely hotel, staff very welcoming, food good and rooms smart. Would stay again

We enjoyed our stay with a delicious well presented breakfast.A lovely cocktail bar where we enjoyed our evening drink.

Lovely room , nice friendly staff would recommend to family and friends

We had a very warm welcome from the lovely girl on reception. She even remembered us from the last time we stayed! Our room was spotlessly clean,and the bed was very comfy. We never had breakfast but had a lovely lie in as check out us up to 11 am, which suited us perfectly, and the receptionist at check out was lovely too. Thankyou all. See you again!

Stayed a couple of nights in November. Excellent service and good food. Had a smashing time! Only one complaint - no cask conditioned beer(!) but it is available next door.

Really nice room very spacious staff so friendly really enjoyed our stay

Yet another enjoyable stay and really good value for money

Food in the restaurant absolutely fantastic, room was absolutely spot on and the cocktail bar was very ambient will definitely be visiting again 5 stars from us

Food in the restaurant absolutely fantastic, room was absolutely spot on and the cocktail bar was very ambient will definitely be visiting again 5 stars from us

We had a brilliant stay at the Kings Armswe had our honeymoon here 48 years ago and it was lovely to return. The staff were all wonderful warm and friendlyWe had dinner in the restaurant and the full English breakfast and it was superb. Would highly recommend it and we will definitely return. They certainly ticked all our boxes!!!

Staff very helpful , would stay again

Very good, friendly staff, nice clean rooms and central location. Would stay here again.

The room was comfortable enough but a few things needed attention i.e. bedside light in bedroom änd mirrorlight in the bathroomdidn't work. However, the staff were helpful änd couldn't have been nicer time makes my stay good.

I would definitely recommend people to stay here it was so nice one of the best hotels

Very friendly and helpful staff. Clean and comfortable room with exceptionally comfortable beds and large ensuite. Would definitely recommend and certainly stay again.

Really lovely - and very large! - room here with incredibly comfortable bed. Great shower. Breakfast very good indeed with lots of choice. Staff very friendly and helpful. Hope to return!

Thank you for a lovely stay and special thanks to the Manageress and Receptionist such kind and considerate ladies thank you.

Room excellent, bathroom good, bed very comfy, breakfast lovely.

Great hotel friendly staff and clean room. Would stay here again.

My wife and I would certainly recommend staying at this hotel,we found the staff very welcoming and friendly. Our room complete with en-suite was spacious,clean and the facilities were excellent.

Excellent stay. Clean modern comfortable rooms. Staff so helpful and friendly

Clean,comfortable and well situated.

Nice clean modern hotel. Friendly welcome from staff. Nice breakfast! Will stay again.

I have been a regular user of this hotel and the rooms are always comfortable, clean and well appointed. The staff are excellent too...I did not have breakfast this time as this was provided at my meetings !

The Kings Arms is centrally located in Berwick and handy for the town centre and the walls, although a long way from the station. My room was well furnished and equipped and scrupulously clean.I didn't eat there, but there are several places nearby. The only issue was that the wifi worked with my Android phone, but not with my iPad!

Overnight business stay was ideal for my needs , room comfortable nice meal in the evening and a great breakfast in the morning staff great

This hotel is lovely. We highly recommend it to anyone who is having a break in this area.However, it should be noted that the Limoncello restaurant and bar are not run by the same people who run the hotel & it shows. The standard of service, food etc let the place down. Food of a poor standard and the bar staff (not restaurant staff!!) rude!Will possibly stay at the hotel again but will avoid eating there. Such as shame as it let the weekend experience down.

Very comfortable stay -and particularly good welcome and service from reception (Rocio).We had to change our booking - nothing too much trouble.

Although the outside could do with a lick of paint do not let it put you off.Inside it was spotless and clean and very comfortable. Our bedroom was beautiful with two large single beds and the bathroom was exceptional with a shower over the bath plus a large walk in shower. Breakfast was perfect with a good variaty and plenty of it.

Very happy with hotel, staff,

Easy to find conveniently located nice room. Restaurant and foyer nicely decorated food was v nice and a good selection,staff pleasant and helpful,would stay again. Thanks

Had a lovely stay at the kings. Room wasvery spaciousalso very clean fantastic bathroom would come again

Friendly staff. Nice, smart, modern place with clean, comfortable room.Cash only bar was a bit inconviniebnt (as I didn't have any cash on me) and meant drinks were had at a nearby pub instead.Would happily stay here again.

We very much enjoyed staying at this hotel. Recently refurbished room and a very comfortable bed. The restaurant was superb and we were pleased to visit more than once. Great food at very reasonable price. We recommend this hotel.

We have stayed at the hotel before and it is great value for money in a central location with facilities in your doorstep

clean and comfortable as usual, nice hotel

A clean, tidy, well appointed room. Great value for the price. Excellent breakfast - crispy bacon!

A proper little gem in the middle of Berwick.From the outside it just blends in with the rest of the local buildings- pretty nondescript, but from the inside - wow!Very comfortable rooms, very friendly service, lovely food, all at a very reasonable price.Would definitely stay again.

Thanks to all the staff working over the New Year!You made our stay.Thanks to Sean and the lovely receptionist.

The young lady on reception was very helpful

Lovely stay great hotel ,comfortable beds great all round

Although the hotel has changed since I was last there some 25 years ago, the staff were more than helpful, the food was excellent, wae ate every day without a single complaint.Would love to stay there again, and, hopefully ir won't be another 25 years.

Friendly staff, comfortable room and a lovely breakfast!

a comfortable stay in a nice relaxed atmosphere. would stay again

We were really pleased with our room. Well kitted out. Hotel facilities limited on a Sunday evening but plenty of eating opportunities nearby and hotel nice and quiet as a result. Excellent location.

Enjoyed stay.room excellent and staff very helpful.

Good 1 night stay, plenty of hot water & freindly staff.

Wonderful break , gorgeous, spacious ,clean roomsVery friendly , helpful staff.Will definately stay again.

Made very welcome on arrival by helpful and efficient receptionist.Room very comfortable.Customer service was exceptional and would not hesitate to return.

Lovely hotel in a good location with friendly staff .Cocktail bar with a great selection at a good price unfortunately for us we had the room above the bar which was very noisy and we ended up moving rooms

Central, clean and quiet

Berwick is a naturally charmingplace. Clean, well fitted out facilities. Smashing !

Upon arrival receptionist friendly and helpful,first impression very good everything clean and tidy, room ideal for the pair of us bathroom superb, warmed up quickly with heating on bed very comfortable and breakfast in morning first class from service to cooking, would definitely recommend and go again

On my recent trip to berwick i stayed in the kings arms hotel. Room was comfortable and had the biggest bathroom i have ever seen on my travels. Lovely staff and great food.

The room was very nice and the staff were extremely pleasant and helpful.

Been to Berwick many times but usually in a caravan. Popped down for the night with the wife and friends to stay at the kings arms hotel. The hotel was cracking on every aspect, rooms were nice modern and clean and the breakfast was spot on. Had a really good meal at limoncello where all the staff were very friendly and easy on the eye (😜) all in all can't wait to stay there again

Clean, neat & efficient & well worth the price. Good central location - will definitely stay there again...

Fantastic time only stayed for 2 nights but room was spacious bathroom was amazing didnt have any food or drinks while staying but could not fault anything would deffo stay again

Girls on reception were great.Check my bookings.com review.

Fabulous hotel. Lovely staff. Magic room and luvly breakfast. We will be back. Cheers

First class hotel,staff were very helpful and polite plus the restaurant was fantastic

Like Berwick itself, the hotel is in transition to higher standards and making itself somewhere worth staying at.The location, rooms, public areas and restaurant are good.Short and long term parking are easy, but the station is a trek. The hotel infrastructure is still being improved, but with minimal effect on customers. To get from good to excellent, there will have to be more attention to detail, a more distinctive customer offer, and better staff supervision, training and motivation.

Super friendly staff and they organised a room to store our bikes!

clean well maintained excellent service

Comfortable and friendly staff

We enjoyed out stay in this lovely hotel which is right in the cente of the city. Lovely room and bath but taps were a bit stiff. Excellent restaurant for dinner and good breakgast.

ultra clean;quiet;well furnished large room. Helpful staff on dury.

Good accodmodation, good location.helpful staff. We would stay here again.

Had a great one night stay in superior room with breakfastAll positive , room, location, breakfast really good, (cooked breakfast)Only hiccup was room was cold ,(late September) but staff outdid themselves by quickly supplying portable heaters, absolutely brillRoom was toasty after that.Great service and help.Would stay again.

Wehave just had a very enjoyable week staying at this hotel.The weather was perfect. When we were told by the booking website shortly before our arrival that the hotel was being renovated I was naturally concerned, but after sending an email we received a quick and comprehensive reassuring reply from the receptionist Alexandra.The staff were always friendly and attentive. The food excellent and good value.Small criticisms of the room were quickly resolved.The building work in progress is the only reason I have for not awarding 5 stars,Jim McLean

We were very pleasantly surprised at this hotel. Staff were fabulous from arrival to departure. Room was very clean and modern. Their restaurant food was lovely as was the service. Sean makes the best cocktails ever.

A good, comfortable room with a spacious and well equipped bathroom. Great location in the centre of Berwick-upon-Tweed. Friendly and helpful staff. Criticism:breakfast offerings could be more varied.

Very comfortable stay, staff all nice and the room (9) was beautiful. Even though we looked over the Hide Hill it was quiet and we slep well. The Limoncello is also very nice and good value.

Very good for our one night stay. I should think the hotel will be excellent when all the renovations are completed.

Really nice friendly hotel, in a great location.Make sure you Visit the limoncello restaurant it brilliant and staffed by brilliant people.

Lovely big room. Staff happy and helpful.

The hotel is very central and easy to get to from bus we took. When we arrived the receptionist wasn't at his desk but we were quickly told by other staff that he was just checking rooms and would be down soon and when he arrived shortly afterwards he apologised and asked us if we'd been waiting long so we found him to be very polite. When we told him there were no towels in our room he offered to take them up himself and when we returned later that night they were in our room. We didn't use the bar or have breakfast so we can't comment on these facilities. We did find a very good restaurant at another hotel just down the road towards the city wall so can't really comment on the restaurant either.

Very friendly and helpful staff.Bedroom spacious and wee appointed.Dining room decor unique!Only drawback raucous seagulls on town rooftops!

Will be excellent when finished

Hotel was lovely. We had a quiet room which is always welcome. The bathroom was spacious with complimentary toiletries. The bed was very comfortable.We had a meal in the 'Limoncello' restaurant which was very tasty.

It's almost unfair to "review"a hotel when you booked it as a stopover for a few hours sleep to break a journey.That's all we wanted and that's what we got.Reasonably priced, clean, well laid out accommodation, no frills (none asked for or needed) and easy payment.In, sleep, out, back on the A1.Job done - and done well.

Very nice room, newly decorated and ensuite newly fitted out, though shower not easy to control. Shower mirror light not working.No onsite parking, only 1 hour in front of Hotel but a free 24 hour car park at the end of the road. Good central town location for bars and restaurants and very close to A1. Overall quite good.

The Kings Arms is a beautiful hotel. We were made to feel very welcome. Our room was huge and the bed comfortable. The issues we had were that when emptying the bath, the water came up out of the shower as the drain was blocked - we told reception who sorted it straight away. The Limoncello restaurant is really cheap but fantastic with huge portions of fresh food that is to die for! The cocktail bar was very busy as expected for a Saturday n8ghts and the cocktail choice was great! We were rudely wokeat 2 and 5 am by people above us having a domestic and had to go to reception in my Pj's to tell them. They did their best to diffuse the situation and offered apologies. The breakfast choice is good with cereals toast pastries fruit cereals and yogurts as well as a choice of cooked meals. It was delicious. Overall a brilliant stay just a shame some guests don't respect others and cause broken sleep in a wonderful hotel room! Would stay again x

This is a nice hotel in a nice location.The staff were friendly and efficient we enjoyed our stay and would recommend this hotel to anyone who is going to visit Berwick upon Tweed.

Room was very comfortable had a great sleep and lovely breakfast...will be back :)

I recently enjoyed visiting The King's Arms again for the first time in 37 years. Naturally, it has changed enormously since those days - the Georgian Bar has gone, the Hunting Lodge is now the Limoncello restaurant and the Gentlemen Only Bar is a thing of the past!It was nevertheless a most nostalgic visit and one I thoroughly enjoyed. The newly refurbished hotel is delightful, the staff are very kind and I look forward to returning in the not-too-distant future.

I have enjoyed my stay room good and clean.staff great breakfast very good.would stay again.

We were cycling, and we got a fantastic friendly welcome. We'd booked the last room. It was comfortable and clean, great shower. Breakfast was ok.

only[one[;hiccup'. ;beingthe;dis-abled'entrance'being [??-upgraded'.]

staff excellent and on going improvements ,well done

Lovely clean hotel pleasant staff only stayed one night shall be back for longer next visit.

The hotel is a stunning transformation from my last visit 20 years ago. The bedroom was handsomely decorated - with 2 showers - & the Limoncello restaurant classy & great value for money

Firstly Alex at The Kings Arms Hotel very kindly granted is an early check in so we could get ready before travelling to a wedding. Extremely kind and we'd have been stuck otherwise.The hotel is really lovely looking as you enter the lobby but I found it really cold as the doors were open as we arrived. It's got a really attractive seated and coffee area but they were just in darkness as was the restaurant. Felt a shame for them not to have been welcoming and bustling.The room was really pleasant and we were brought a fan late at night as it was hot.Great selection of to channels inc CBeebies HURRAH.Breakfast was yummy and a great selection. The chef was super friendly and all of the staff cheerful and pleasant.I've only rated it average because that's what I'd expect from a hotel. It could have been more inviting in the lobby and the bar open which it wasn't at 8 on a Sunday.We struggled to get food from the area with a baby at that time of night but I didn't try room service (if it was available). I would recommend. Thank you.

staff were very helpful rooms were quite large bathroom décor was modern and the in house restaurant was excellent it is an Italian and the prices are well below what you normally pay in a hotel like this, the only down side for me was that there was no wifi in your room you had to sit near the reception to receive a good signal but that wouldn't stop me from staying here again.

This is an historic hotel, visited twice by Dickens, which has been recently refurbished to a decent standard. Rooms are pleasant and well stocked, although on our visit the TV didn't work initially and the fixtures in the bathroom were slapdash. A little more attention to these sorts of things would justify the slightly steep prices. Reception and restaurant staff were charming and helpful and the restaurant was very good and, by city standards, quite cheap. Free parking is available nearby, but might be a problem for less mobile visitors.

very comfortable, parking nearby

Kings Arms Hotel in Berwick I remembered it from many years ago, well folks its changed and so much so for the better. customer service second to none friendly Team nothing was a problem. highly recomend a stay here and its in the centre of a lovely town.

Lovely hotel with great facilities and friendly, welcoming staff - perfect location for exploring the town and the walls. I'll definitely visit again!

Comfortable large room.Staff very friendlyNice surroundings

Visiting the newly refurbished vIllage hall on Lindisfarne and the performance of Lindisfarne group;had problems finding suitable accommodation due to this music festival ...Kings Arms Hotel came to the rescue..very spacious,comfortable rooms within easy location to all areas- THANK-YOU!

Had a lovely time,needs more variety of choice in restaurant,could do with culling some seagulls,especialy in the morning(around4.30am),taps in toilet need to be ajusted(to stiff).

We stayed at The Kings Arms after going to a funeral. The Hotel was easy to find, Just a small trot from a free car park. The staff were very friendly.The hotel was presented very well. Our room (15) was very nice, clean, of a good size, large bathroom with shower over the bath and a large separate shower. the bed was very comfy and i never woke in the night, which was excellent. We had cocktails in the bar, lady who served was fun and friendly.We also booked a table in the Lemoncello restaurant, the food was not at all expensive, the food was excellent for the price. The restaurant had a very friendly atmosphere and was busy all evening so i would recommend that you pre book.All in all we had an excellent stay. We will be back.

did what it said on the tin

Excellent value for money.Staff were very pleasantRooms good size and clean. The only issue was the shower which kept going off and on, luckily it was a bath shower so used the alternative.

Just a note to say I enjoyed my stay very much. The staff were very helpfull, especially at breakfast. The room was spacious and the bed was comfortable.I would recommend this hotel to others and would come again.

All of the staff were very friendly and helpful. The bar should be open longer.

Had a fantastic stay, room lovely, spacious & comftable. Food was delicious and staff very friendly and helpful Would recommend Kings Arms HotelAnd deffinently stay here again!

We stayed for two nights. The room was lovely and spacious especially the bathroom. The staff were fantastic and friendly. We ate in the restaraunt on both nights as the food was good. The coctail bar was a bonus. We would definately stay again.

Very spacious and clean room, breakfast was good as was the restaurant which seemed popular and busy. Friendly and helpful staff. Great location.

Well worth the visit

Fantastic hotel, fantastic staff, fantastic value for money. Especially lunch and Cocktails!Already planning my next escape!

A very nice hotel with friendly staff and pleasant accommodation. Very central, only issue was car parking which was limited near the hotel but available further down the road. It was fine for us but might pose a problem for less able people.Certainly will go back again.

Stayed one night but wish it was more .Lovely hotel staff very helpful friendly and cheerful. Room was beautiful but was disappointed the next morning to find that the walk in showerdid not work at all not a drop of water came out? And the over bath shower kept stopping which made showering awkward however on mentioning this when checking out we were assured it would be looked into and received sincere apologies. We stayed in the hotel for our evening meal and the quality of the food was amazing despite the restaraunt being very busy the service was first class and very reasonably priced as was the small but perfectly formed cocktail bar. We would certainly stay there again hopefully with a working shower next time though. Thank you to all the staff that we had the pleasure of dealing with.

Hotel was spotlessRooms big and modernBreakfast was delicious.Staff very friendly

Great hotel, great room, excellent staff, great weekend.

Very good accommodation, staff helpful and excellent location. Breakfast was very good. Very clean rooms and well appointed would recommend the hotel

fantastic hotel refurbished to a high standard . very clean and modern . friendly staff.The Limoncello restaurant where breakfast is served is excellent and very reasonably priced.Definitely return here in the future.

Lovely friendly staff. Excellent beef stroganoff in the restaurant and great Sunday lunch.

HiFantastic bathroom very high standard, staff extremely friendly and helpful. My only criticism was there was no hairdryer in the room however this was soon resolved but there is no mirror near a plug so difficult to blow dry hair. Apart from that would recommend the hotel good location.

Fantastic stay again this is our second visit to the kings arms we stayed on the second floor best nights sleep for a long time. great food was fantastic in lemmonchellos the staff are warm and friendly & nothing is too much trouble highly recommend a stay at this hotel

Found this gem of a hotel while arranging a stop off coming back from Edinburgh. Didn't disappoint. The hotel is very clean, very friendly. The room we stayed in was first class. Had a meal in the restaurant and again this didn't disappoint.Really enjoyed my stay and wish it could have been for longer. I'll definitely look at coming back again

Lovely hotel staff lovely cocktail bar was amazing windows headed cleaning tough just my opinion but all in all top hotel will return soon

Friendly staff, room was clean, modern and comfortable. Nice location. Parking nearby free.

Stayed for one night, very friendly staff, great room. Would defo stay again.

Stayed for one night, very friendly staff, great room. Would defo stay again.

We booked to stay at the Kings Arms for a weekend, in what we thought would be a relatively traditional type hotel.On arrival on a Friday evening the receptionist was very pleasant and helpful. We decided not to take her advice and book for dinner in the restaurant, we wanted to have a look around. I have to say Berwick was very quiet for a Friday. We there fore decided to try the hotel bar. To our surprise it was the liveliest place in town, with a good mix of young and older people and turned out to be a very nice night.Breakfast was great and the service was exemplary.On the second night we booked for dinner, which was fantastic but the staff made the evening for us, by being ever so friendly and helpful.In conclusion the Kings Arms is trying to be a little more than just a hotel and they are succeeding, thanks to a great team of staff. I would highly recommend this hotel.

We Had a very pleasant stay, mostley thanks to your wonderful staff, who made our weekend, the room was large and comfortable with all the a militias we required, only the weather held us back, look forward to another weekend break later on in the year

Very clean & tidy, would come again

Thoroughly recommend staying here. Very friendly and helpful staff, very clean and modern rooms, good food and good atmosphere in the bar. Good value too.

Had a wonderful stay, the staff were extremely helpful and always had a smile.be back sometime soon

We only stayed for one night during our visit to Berwick but would definitely stay again. The room was modern,spacious and clean, the staff were friendly and helpful and the cooked breakfast was lovely. We didn't get the chance to spend time in the bar or restaurant but will do so I n the future.

Lovely hotel, nice staff, lovely big rooms, lovely food, nice relaxing areas, all in all a lovely stay, thanks

My two nights at this town centre hotel was most enjoyable. My well appointed en-suite room was very comfortable and the general guest facilities were more than I needed. The restaurant offers fine well presented food and the bill does not detract from the experience. The hotel staff are attentive and provide the hotel with a joyful atmosphere.

We had an enjoyable weekend.Room was clean, comfortable and warm.Service in cocktail bar. Afternoon tea was excellent. Breakfast and dinner great good. Overall lovely staff in all areas friendly and helpfull. Will be back next year.

Enjoyed our visit food and service in the restaurant was excellent room warm and comfortable central location nice afternoon tea in the coffee shop hotel was having a few electrical problems but was fine eating by candlelight

Lovely stay at your hotel.Friendly staff. Put some mirrors near the plugs please!

Would I stay again yes, staff friendly, room was lovely, place is a little tired in places but what do you expect it's an old building!!! oh and breakfast excellent.

Lovely hotel with good service, would recommend.

The newly refurbished room was very comfortable and had all the amenities. The staff were very friendly and welcoming and the food and service in the restaurant was excellent. I would be happy to recommend the Kings Arms to other potential guestsl

Lovely clean hotel, would I stay again, yes you provide great service , my room was emaculate , front of house very good , the restaurant , very good , the lady who served me my breakfast ,could not do enough, the room maid very good at her job , you should be very proud of all your staff , I was made very welcome,, I will be posting a review on trip adviser. Once again many thanks best wishes , Kevin hunter

Fantastic room,stylish andvery comfy bed. Huge bathroom with bath and double shower all recently refurbished.

The Kings Arms is a boutique hotel with character. The room was comfy but quirky. Some minor niggles such as windows wouldn't open, floor not swept every day & biscuits only provided on first day. But this did not spoil our stay as the staff were exceptionally friendly.

Lovely room and staff very friendly but the hotel appeared to be short of staff in dining area. Good breakfast but had to pay extra on top of room tariff which was quite high. No bar available for our stay.

Stayed at the kings arms 01/08/15 the room looked fantastic & did not disappoint all facilities where top of the range . the only thing I would change is the room I stayed in No2 its on the ground floor with the window at street level and single glazed glass. How ever I`m a heavy sleeper so not a massive problem ,the food in the hotel restaurant was 5* and great value for money I can recommend this hotel to all

Good location and facilities, the only downside was the bed was not the most comfortable and there was a noise issue on the top floor not sure of the source the noise did stop around midnight. The Hotel was clean and the staff were polite and helpful.

Great place fro a single female traveller. Easy access to public transport including Holy Isalnd

The room was clean and comfortable and well furnished. Staff were friendly. We were disappointed that the bar closed so early (9pm ish)and although the evening meals were well priced and good flavour they were not well presented and we felt the restaurant needed updating.

Staff went above and beyond the call of duty. I am disabled and could not get a taxi to the function that I was attending, one of the staff gave me a lift there using their own car. So friendly and helpful, lovely place to stay. Thank you and will see you next year.

We had to go to Scotland for a funeral.Had no idea whereto stay over night I selected at random, The Kings arms Hotel in Berwick-upon-Tweed.What a lucky choice.The staff friendly & helpful.The hotel clean and eveerything we could wish for.The resturant worth a visit by itself.Italian inspired, staff young but the food-excellent (a word I'm not known to used lightly when it comes to my food).Highly recommend this hostlery for anyone going North.

Very pleasant stay in Berwick and in the Kings Arms.Friendly staff, comfortable bed and good food for a reasonable price. Would come again here

A really nice hotel. The room was spotless, the service great and the ambience delightful. We enjoyed our two night stay and would certainly return.Breakfast was great too!

I was thrilled to stay in this historic hotel with such famous bedfellows. The renovation is stunning. Peace, eclectic, writer appropriate surroundings greet you at the front door. My room was comfortable, tasteful, quiet. Highly recommend the restaurant, LIMONCELLO-food, décor, staff top of the line! My only regret is leaving. Can't wait to come back...Thank-you Emma!

Berwick is small and this hotel is about as far away from the train station as it can be. It's great value for money, offering large, comfortable rooms and good facilities. Staff are friendly & competent. Highly recommended.

Room was modern and comfortable with a large bathroom. The room I stayed in (#3) was directly above the restaurant and noise from the music was loud and could be heard until late at night. The prices for cocktails in the bar were very expensive. The receptionist was friendly and staff helpful.

The room was spacious and light, with ample storage space.After a long day we were looking forward to hot baths.Unfortunately, the water was only tepid, even through the shower.Breakfast the following day was plentiful and service excellent.

This hotel is perfectly situated for exploring Berwick and the glorious countryside that surrounds it. It isreasonably priced compared to competitors in this popular holiday area. You are only a few minutes walk from the ancient city walls with stunning views across the Tweed and out across the north sea. The Kings Arms has been recently refurbished and we had a lovely big room with high ceilings and a sparklingly clean modern bathroom. The Limoncello restaurant which is attached to the hotel provides good Italian food at very reasonable prices and serves excellent breakfasts for the hotel. We were particularly impressed by the eggs Benedict and the omelettes.

Very accommodating and friendly staff.It is a lovely old building with impressive internal contemporary décor throughout.Being an old building probably has planning restrictions so "secondary glazing"on the bedroom windows would be helpful for noise prevention.Have stayed here previously and will stay again if in the Berwick area.Being a solo traveller relying on public transport was out early and back late so did not get to use the restaurant.

Only stayed one night an excellent room and very competitively priced and in the centre of town. Also a goodbreakfast. I would certainly stay again.

pleasant hotel, friendly and polite staff, central location, in all had a delightful stay

Very enjoyable stay, friendly staff, nice atmosphere in the restuarant and excellent breakfast. Some small repairs needed in bathroom, would be good in future to have WiFi available in the bedrooms

Excellent is all I can stay.Fantastic staff and rooms with wonderful food.

The hotel was very friendly the rooms were modernand clean, the shower in our room was very under poweredThe food in the hotel Restuarant was excellent

Excellent hotel with nice facilities with friendly & helpful staff

Lovely stay in this hotel, staff were friendly and helpful, room was spotless and modern, had dinner in the hotel restaurant which was busy, (always a good sign) with a great atmosphere and reasonably priced food. The menu was extensive and delicious. Only one small point I would make was, as we were in room 4, we appeared to be above the bar which would benefit from sound proofing, as the music could be heard in our room, however would definitely stay there again if ever in Berwick

Lovely hotel, well appointed clean and modern. All staff were extremely helpful and friendly, would definitely recommend a stay there

My friends and I were looking for a nice hotel to meet up for our 50th birthday get together and the Kings Arms was an inexpensive, pleasant. clean exceptionally friendly establishment right in the centre of town. We were coming from North and South, so Berwick on Tweed was handy for both because of rail station. The room was clean and modern. The restaurant was worth a visit too. The hotel bar was small and lively but when it came to sleeping, the hotel was quiet and peaceful. We are getting old now.....these things matter!!!!it was the staff that made this such a nice stay and every oneof them was helpful and so very welcoming.

We both enjoyed our stay the room was great and the staff were friendly and easy to talk to. Overall a great experience!

Hello my sister and I arrived at the hotel and had an excellent stay. The staff couldn't have been better and we were really well looked after. The room was furnished to a really high standard and was very comfortable.

The hotel was comfortable, clean, food very good.The only thing we disliked was the fact that the room was priced as a "double room"but only one person could stay in it unless extra was paid!That was confusing and should be addressed.

Though the staff is excellent and always willing to help you and the hotel is fine, modern, there are some things that still need to be done.

Stayed on Sunday night. Nice room & very modern bathroom. Good value for money. Friendly staff. Neither restaurant nor bar were open on Sunday night but plenty of places nearby. Good breakfast menu.Would stay here again.

I had a really enjoyable stay at The King's Arms Hotel in Berwick and would definitely recommend this place to others. Staff were friendly and helpful, the room was large and comfortable. Breakfast was very good. The restaurant area is really beautiful. A good well situated hotel in a lovely town. Would return again.

Really enjoyed our stay, very nice room although it took a while to work out how the shower worked. Food in Limoncello was excellent we dined with friends and all were happy and full !Will be back again without a doubt.

A reasonably priced hotel with good quality rooms and facilities.I would have liked an in room safe but other than that had no complaints.The bed was extremely comfortable and the bathroom facilities were excellent.I would stay there again.

Weenjoyed our one night stay very much. We booked the superior double which was lovely. It was such a shame that someone had burnt the new carpet with an iron. Room was very clean, bed excellent and room faclities very good. We ate in the attached restaurant, which I think is a separate business? It was very good value for money however service was very brisk with food and drinks being removed from the table before we had finished. The restaurant tables were being dismantled for setting up for the next day and it was very noisey. It would be good if you passed this onto them as it would put us off eating there again. We did have a later booking as the restaurant could not accomodate us earlier. However overall hotel was very good value for money

Excellent stay nothing is a problem for staff .very nice modern rooms

Good staff poorfinhsis to rooms woodwork and bathroom mantainec requests in some areas but clean and will go back

Stayed for one night as part of a groupon offer, hotel was really lovely, very clean and comfortable. the staff were friendly and helpful.we had a lovely meal in the Italian restaurant and also a good breakfast before we left. would recommend it to family and friends as a very good place to stay in Berwick.

Stayed one night here. Nice size room and bathroom in central location. Would stay here again.

A lovely hotel, staff friendly and helpful, room was clean, food was good. We went for an evening meal which cooked italian food and it was very good . Hotel is set near shops and little pubs. Would stay again.

We recently had a two night stay in this hotel.Our room was lovely and very clean and comfortable.The position of the hotel is excellent.We found all the staff to be very helpful and friendly.We would certainly stay there again and would recommend it.

Big tick from all departments for the Kings Arms;warm, modern, friendly, good food. Will definitely book again!

My friend and I recently had a lovely stay in spacious twin bedded room with large modern bathroom. Enjoyed evening meals in restaurant which were very good and reasonably priced.

I have just stayed in The Kings Arms on 13th & 14th of march i can honestly say i have no faults at all.Tthe hotel is beautifully decorated bedrooms and bathroom so clean restaurant food brillaint and prices were so good and staff everywhere so happy and pleasant. 10/10 i would definetly stay there again when in Berwick thank you for a lovely weekend. :)

Stayed for one night fantastic quick checkin staff could not do enough for us rooms as clean as a whistle ,breakfast was cooked fresh when orderdwill defiantly be staying there again there was 10 of us stayed the night and all said excellent place will be back

Hi,My wife and I thouroghly enjoyed our weekend at The Kings Arms Hotel. From the moment you walk up stairs and through the door you sense the quality of the build and the finishings.Check in was easy, and the staff were polite and were able to assit with parking queries.We were delighted with our room and bathroom, again very clean and well appointed with plenty of charcter with the dainty small windows to the sloping floor.Many thanksCheersStuart

Lovely clean room and comfy bed.friendly staff and good choice of breakfast would definitely recommend

We stayed here last 49 years ago on our honeymoon weekend.big changes very modern rooms,very well done and very clean.The staff are so friendly and helpful in the restaurantwe had a couple of meals there one lunch and one dinner.We both had steaks one fillet and the other rib-eyed they were both delicious and price was very reasonable.

Found all staff were extremely polite and knowledgeable couldn't do enough to help!The room was spotless and comfortable and the food in the resturaunt was brilliant!Can't wait to visit again!

Very modern reception, bedrooms and bathrooms which were lovely. Clean hotel. Food delicious. Definitely stay again.

Lovely stay at The Kings Arms hotel. Room was very clean and comfy. Breakfast yummy. Lovely refurb. Staff friendly and helpful, occasionally a little bit slow.

Used to walk past this hotel on our frequent visits to Berwick with no knowledge of what it was like. We were pleasantly surprised at the style and quality of the hotel as a whole. the reception was great and staffed by nice welcoming receptionist. the room was modern and was very comfortable, the breakfast and evening meal staff were very friendly and the meals were excellent and reasonably priced. the cocktail bar was first class with a good mix of age groups that made you feel comfortable. will recommend to family and friends and will defenately stay there again.

Very enjoyable holiday ,room was clean and had been updated so was very pleased with the price we paid ,breakfast was the best we ever had and they do you anything you ask for if you can't find it on the menu .We had a meal in the LD Momcello they sell Pizza ,Pasta ,Chicken dishes ,Steak and Grill,I had the special duck only £7.99 ,please give it a try you enjoy eating there.Also all the staff made you feel welcome and we be going back soon.

Its clear some really hard work has gone into the refurbishment - but that hard work is well worth it.Comfortable surroundings, VERY friendly staff and well appointed rooms.The bed in particular was comfortable and gave me the best nights sleep I've had in ages..........restaurant is great with good priced well cooked food.We'll be back!

We cannot say anything bad about our stay, when we arrived to check in the receptionist was very efficient and friendly.The room was very nice, we ate in the hotel both nights we stayed there and the food was excellent and very reasonablypriced.All the staff were very helpful and friendly nothing was too much troubleand yes we would stay again.

We booked this hotel on a recommendation from a work collegue who lives in Berwick. We stayed in a superior room which was lovely, staff were all very pleasant and extremely helpful, We had a meal in the restaurant and the decor and atmosphere were perfect the service and food was extremely good and although italian has a wide choice for all tastes and we could not believe how reasonable the prices were. Well done to the kings arms and we would recommend this hotel.

Very friendly, clean and stylish hotel in the heart of Berwick upon Tweed. This welcoming hotel offered a great choice of breakfast and the hotel catered to all our needs. Would recommend it to anyone visiting Berwick upon Tweed.

Booked this as a surprise birthday weekend away after my partner commented on how nice Berwick looked. Arrived at 8:30pm as travelling up from Leeds and was welcomed by the manager who checked us in quickly. Room was very modern and was nice and warm - freezing outside! Went to the bar on the first and second night there - a great selection of cocktails and the barman was helpful in choosing which ones to try (we had a few!!).Paid extra for the breakfast which was lovely, they were also very accommodating in adapting my partner's breakfast (he can be fussy!) which set us up for the day. Also went to the restaurant for an evening meal - very reasonable prices and great food and atmosphere.Overall a very enjoyable trip - would definitely stay at this hotel again.

Good rooms, fine restaurant, pleasant bar and excellent recent refurb.

Met by very friendly and helpful staff. Room was excellent , clean and roomy with a fantastic bathroom.I had a meal in the restaurant which was good and spent a pleasant evening at the bar. Where a pleasant barmaid was happy to chat.I could not ask for more on a quick overnight stop.I would reccomend the Kings Arms to anyone.

Had a great stay the staff were very friendly and helpful had a great sleep the most comfortable bed Ive slept in and we would definitely return.

The hotel was lovely. staff were very friendly and the food was great. We will be back

Friendly staff and a nice hotel. Rooms are clean and tidy.

The Kings Arms is a wonderful hotel, the staff were very friendly and helpful. We only stayed the one night but it was a really nice experience. Our room was spotlessly clean and comfortable which helped to have a good nights sleep. The meals in the restaurant were delicious and reasonably priced and again the staff there were friendly. It was nice to be able see your food being cooked so you knew it was all fresh. We will most certainly be staying here again this summer.

Much better stay than last time. The room was clean, quiet and amply stocked with hot drinks/ toiletries. Bed was comfortable, shower was hot and powerful. Minor niggle with toilet flush but that was all. Pleasant on reception.

Very comfortable room. Bed hard. Would benefit from comfy mattress topper. No wifi in upper rooms a problem. For the price per room this should be remedied. Staff helpful. Breakfast very tasty.

one of the best-value hotels I've ever stayed at! the room was large, modern & a good bathroom and on special was only 45 pounds. will definitely be back !

I got this for my partner for his birthday off groupon. From arriving every member of staff were amazing and so friendly. The restaurant and cocktail bar were beautiful. The food and drinks were superb. The room was modern especially the bathroom.

just a 1 night stay but excellent choice - ate in the Italian restaurant and had 2 cocktails in the cocktail bar - would definitely stay here again

We were gifted a couple of nights here from our children for our anniversary. The hotel is a delightfully renovated old building, old and new working well together. The staff were so friendly and helpful, even sending beautiful flowers to our room, and upgrading our room. The breakfast is comprehensive and the chef went out of his way to accomodate our requests. I cannot praise the Kings Arms enough and I truly hope we can visit there again.

my wife and i stayed here for a weekend the room was superb the staff were very helpful and the restaurant food was fantastic and very cheaply priced both myself and my wife agreed that this 3 star hotel was outstanding value for money

We stayed here for one night for a bit of post christmas chilling. It was perfect. We were impressed as soon as we arrived. Lovely room and nice large bathroom. Staff were all very friendly and helpful. Had a drink in the cocktail bar and ate in the restaurant. Both were very nice and reasonably priced. Planning to come back in the summer.

Excellent deal for the 2 nights. Staff most friendly and welcoming. Will certainly be returning soon!

We just got back yesterday (Sunday 4th January) after spending 2 nights in the Kings Arms for my boyfriends birthday.It was a suprise trip for him and we were really happy when we got to the hotel.We parked near the quay walls, a free, longstay car park which is literally 3 minutes walk from the Hotel.We ate in the hotel restaurant 'Limoncello' on our first night and both had a starter and a main - All our meals were lovely, fresh, tasty food which we didn't have to wait very long for at all. Lovely atmosphere in the restaurant. We couldnt beleive how cheap the meals were!! Staff were lovely also throughout the whole hotel.We visited the cocktail bar twice and sampled a few cocktails - Good value for money. Would recommend the Zombie cocktail my boyfriend had! Very strong!!Decor and facilities in the hotel is all very new and snazzy - Massive bath and really nice rooms. We couldn't fault anything!Overall I would rate this hotel 5 out of 5 and we will definitely be visiting again this year!! :-)

Went for New Year's Eve had a really lovely time food was wonderful too much excellent value for money rooms have just been revamped amazing definitely will go back

Very nice room. Good value for money. Parking is not good through the daytime.Breakfast is expensive so I ate elsewhere, Evening meal was good value but deep fried squid rings were tough and chewy,

Had a lovely time. Refurbished hotel. Would recommend. We had couple of negative issues however quite minor. But even taking theses into consideration we would definitely return. We were in room 19 and the shower was intermitent working. We always managed to shower but needs repairing. Also when we returned to the hotel on a Sunday evening didn't realise that both the restaurant and bar were closed at 4pm in afternoon. Maybe better communication with residents. Would consider booking superior room next time. They are bigger. Overall had nice time and would return again in future.

Thoroughly enjoyed our stay at the Kings Arms Hotel...we would definitely return and recommend to friends and family. Thank you so much to all of the staff who made us more than welcome, were an excellent team and management should be extremely proud to have them!! We look forward to returning in the near future!!!!

Beautiful modern room, great value, helpful staff. You must check out the restaurant. The steak was the best ive had in a long time.

The hotel was perfectly located for my needs and the staff were friendly and helpful.Theroom was furnished to a very high standard - seemed newly done and the bed was comfortable.Would definitely stay there again.

Enjoyable break, great location, comfortable accommodation and friendy staff.

One of most amazing stays we ever had. Lovely room, pleasant staff, good location. Everything was perfect. Thank you

Stayed one night at the Kings Arms Hotel, hotel was clean and immaculate throughout. Reception, lifts, restaurant, room and bathroom all spotless. Staff very friendly and helpful. The restaurant was very reasonably priced. Problem with boiler during our stay which resulted in no hot water, hotel did everything they could to rectify the problem. As a consolation we received a complimentary starter, lunch and sweet each for the inconvenience. Would recommend this hotel and would stay there again.

pleasant atmosphere, friendly helpful staff, good clean room. would use this hotel again...

We had problems with our TV but staff were very helpful and it was quickly solved.There was some noise distrubance outside late on a night but overall a nice stay in a lovely location.

The hotel was very clean and tidy. The restaurant is superb - both are well worth a visit.

Hotel was excellent very clean great staff and restaurant was well worth the money would recommend it to all my friends and anyonewho is looking at it i would give it a 10 out of 10

I stayed here with a group of friends on a cycling holiday.The outside of the hotel looks quite run-down, but inside it is very smart.The chap on reception was very helpful about our bikes and we were able to bring them right inside to store securely.The bedroom was very nicely furnished, and even though it overlooked the road, it was still very quite.Also very well located for shops and restaurants.The only slight disappointment was the lack of wi-fi in the room.Would definitely stay there again.

Lovely comfortable room, obviously fairly recently decorated, needs a wee bit of 'snagging'. Breakfast was great. Evening meal in Limoncello was fast, friendly and frenetic, and very good value. Central location, friendly staff, what's not to like.

We were impressed how a historic hotelhas been converted to a plush modern hotel without altering the exterior. The receptionist was very friendly and efficient. The adjoining restaurant was good value and we ate there both evenings. There were a few mainly minor drawbacks such as no hooks in the bathroom and the bedside lamps were too low to be useful for reading. We would have preferred less firm mattresses. There were no protectors or toppers but we understand mattress protectors are on order. There was no double glazing. This didn't bother us but it could have been a problem if the weather had been cold and/or there was noise outside.

I booked your hotel as it was my dads 60th birthday and he has always wanted to visit Berwick. Uponentering their room my parents were overwhelmed that your staff had taken the time to put up Happy Birthday banner, and had also placed a complimentary bottle of wine and fruit basket in the room.My parents were delighted with their room,from the large luxurious bathroom and beautiful toiletries to the thickness of the carpets.They also visited the hotel restaurant and were extremely pleased with the standard of the food and the value for money.I would like to take the opportunity to thank all of the staff who were involved in giving my parents the first class experience that they deserve. You truly gave my dad a very happy birthday. I am sure that they will be making a return visit in the near future.Thank so much.Susan Higgins

The room was comfortable and the staff very friendly. Strongly recommended if you want to stay in Berwick. Many thanks.

The Kings arms has been upgraded since we stayed 4 yrs ago.I looks very nice,dont let the outside appearance put you off..this place is very nice!

great location, fab room, 30SQ mtr,food very good and great value. would definitely return

Nice conveniently located hotel.Given central location in town, pleasantly quiet.

Superb accommodation.Recently refurbished to a high standard however the exterior view of the Hotel does not do the interior justice.Did not get to sample the cuisine but the restaurant and bar Menus looked enticing if I had more time to spend in Berwick-Upon-Tweed.Staff very helpful.Would definitely go back and recommend the hotel to others, both business and leisure travellers.

Had a great stay in this recently refurbished hotel.Room spacious, bathroom large. Had dinner in the restaurant and it was really exceptional value formoney.Staff were friendly.

We stayed at the hotel to celebrate our wedding anniversary, and would gladly return again in the future.The hotel is situated right in the middle of Berwick, a good ten minutes walk from the railways station. The staff were very friendly and welcoming, our room was very clean and modernand well decorated with a view onto the Main Street.We had a meal in the restaurant which was excellent, the staff were very attentive and there was a great choice of meals on the menu and they also had a specials boardwith an excellent choice of food.I would like to thank everyone for making our stay at the hotel a memorable one and would recommend this hotel to anyone who is thinking of coming to Berwick. Thank you.

Staff is definitely very friendly - from reception to the restaurant Limoncello for flavorful Italian cuisine.The only downside are the facility's hours:breakfast and reception only open at 8 (at least on saturday) so i couldn't have breakfast before work and the electricity went out and nobody was available to help.On a personal note I am so sorry for dropping my cup of tea on the bed.

Had read some of the reviews about the hotel and was worried a bit about what it would be like but nothing to worry about. Lovely rooms and bathrooms. Very modern and clean. Managed to get a look at a superior room and that was a great size with great bathroom. Yes its an old building but they've done a great job of refurbishing. Looks like a few things still to be finished off but didn't affect us in any way. The outside has a notice saying that a planning application had been made re the outside of the building and obviously they have to wait to see what the Council decides about what signage etc they can put up as its a listed building. We found it easily though.Great choice at breakfast in the Limoncello restaurant and wishing we had went there for dinner the night before.

Nice quiet room at the back. As recently refurbished noticed a few snagging things that need attention re the decoration but did not detract from the comfort and cleanliness. Fantastic evening meal in the restaurant. Only gripe was the fact that as there was no shower cap provided with the complimentary toiletries (which I would have expected) and as it was an overhead shower head I couldn't have a shower without getting my hair wet. Have read many negative reviews but I would say some people nit pick. Complaining about seagulls - did they not expect to see/hear any at the sea side?

The room was clean and the bed very comfortable. Shame about the outside of the building!The bathroom washbasin taps were very hard to operate. They need a bit of attention from a plumber. They're either off, or a torrent.I couldn't get the TV to turn on, but I had already got ready for bed so didn't bother to get assistance.All in all, not a terrible stay, and a convenient location.

My daughter and I stayed for two days.The hotel was beautiful with very helpful staff.We had a delicious breakfast with lots of choice.Its situated in the centre of Berwick upon tweed with great shops. We will definitely stay again

Very friendly energetic young staff tried hard to operate the hotel in the face of practical difficulties, especially shortage of manpower.The refurbishment was not intrusive at this weekend but the new fittings already showed signs of wear-our curtain rail in 19 was coming off, having already been repaired.The barman in Hide and Seek was a delight at Happy Hour.The "musical"entertainment at the adjacent Brown Bear and the roistering outside linked to it made sleep impractical till midnight on Friday. Not a rare problem for town centre hotels! The next night we mistook the over-amplified singer for karaoke at first. Happily he was so bad the young crowd was discouraged and the performance finished earlier.Berwick is a great place to visit and tour from.

For a single room I was very impressed with a separate bath and shower and a small double bed the room was more than ample. Clean, fresh and quite. I did not have a meal. My only complaint is that I did not stay longer.

Generally a pretty good hotel & decent value.Newly refurbished to a good standard & all the staff are friendly & helpful. Couple of points to note 1) No name on outside of building so bit tricky to find & 2) No coat hangers so bring your own. But I would definitely stay there again.

What a brilliant place to spend the weekend, this hotel had it all, it was very clean, very tidy, and well maintained and managed, , it was situated central for everything interesting in the area, food in the hotel was excelent, rooms are very comfortable, staff where very friendly and helpful, highly reccomended for a weekend break,

Exceptionally high standard and value for money.The lady receptionist proved invaluable support in helping me resolve my complex travelling arrangements by train and for that reason I will be using the hotel in future.The maître d' at breakfast needs to develop a smile however. I would like to see fish (smoked haddock) on the menu for breakfast.Its the benchmark of an excellent hotel for me and given the supplies in Berwick...why not?Dr S Barr

The hotel manager was attentive and very accommodating of our needs when we arrived after 11pm with touring bikes that needed to be securely stored which he didn't hesitate to allow us to do indoors. The room was newly refurbished and comfortable and when we had trouble with the water pressure the manager was fast to help out. We enjoyed our stay.

On arrival, we were greeted by a very nice, helpful receptionist who made checking in a breeze, also booking a table for us on our behalf in the adjoining restaurant.The room was very clean, well made & cannot fault it. Bed was freshly made & also very clean. Room was on the top floor & as a result was hot with no aircon to help bring the temperature down which proved to be a couple of sweaty nights sleep.All in all a delightful stay in the Hotel.The newly opened cocktail bar is small but very nice & the staff were polite, friendly & really good to chat to.The only downside to us celebrating our 17th wedding anniversary was the meal we had in the adjoining Limoncello restaurant.AS mentioned the receptionist had booked our table on the Saturday night for 7pm. We arrived at 6.50 at which point we told they would be a couple of minutes setting our table.After watching several other parties walking in & getting seated before us we enquired why & told it was just a very busy night.So, after finally getting seated AT 7.40! we proceeded to place our order. The resulting fiasco of service was terrible. Waited 20mins for starter, a further 20mins for the main then after waiting for 20mins for the bill got sick & went to the counter to pay.Arrived 6.50. Left 9.30!!! No apologies or anything, just give us your cash & do one!Cannot fault the food - Gorgeous.4* Hotel (would have been 5 if only the room wasnt so hot)5* Hotel staff5* Cocktail Bar & staff4* Restaurant food0* Restaurant serviceWould have given 5* overall if it wasnt for the Restaurant Service.Will definately stop there again but will NOT be booking a table at the restaurant.

It was only after we arrived that we realised we had stayed here before a few years back. The hotel is in process of a serious upgrade - well situated toward the centre of the town on an historic site. The room was spacious and comfortable and well appointed (but no clock.)The bathroom was large - and the taps and plugs took some time to learn to operate (some instructions might help?)The towel rail gets very hot - this needs a warning or a lower heat setting. The breakfast was a little slow, but tasty and very good value. No onsite car parking but local parking no problem and free.

we stayed at the kings arms for five nightsand it was very comfortable and the staff made you very welcome I will stay again.can recommend it.

Very comfortable bedrooms, and warm, friendly service. Excellent breakfast.Cheaper dishes for dinner were only OK, but things from the blackboard were much better.Suggestions:grow vegetables for the restaurant in the attractive back garden;repair broken drainpipe at the back (needs urgent attention);explain how shower and bath controls work in the leaflets in the room;lower boiler temperature for hot water to save money, energy, and scalding risks for guests.In publicity material, emphasize hotel's proximity to Maltings Arts centre, and outstanding beauty of views from walks on town battlements and by the harbour. Not part of a sterile chain;bags of atmosphere and history;so definitely recommended.

The Hotel had recently undergone refurbishment. It has beautiful Georgian features well preserved. Although we had a beautiful en-suitedone out in quality materials there were some unattended to snags.... nothing terrible though.The staff were extremely pleasant and helpful.If you want wifi it only works if you are a few yards from reception. The seagulls are a bit of a menace with their loud calls starting at around 3.30 a.m. (early July) andI got "splashed"on by one as I entered the hotel.We would visit again!

Stayed in Berwick to visit some historic sites and didn't realise Charles Dickens stayed at the Kings Arms. It's being renovated so the only name on the front of the building is Charles Dickens! Anyway I had a very pleasant little room, with all I could want. Really well fitted out, comfortable, clean. Was July and warm, had to have the window open, so the only draw back was the noisy sea gulls outside and the skip that was collected at 7:30am Sunday morning! Otherwise great, thanks.

We had a nice stay at the Kings Arms. The receptionist is brilliant and so helpful. A few small niggles but al in all fine.

We were very impressed by the staff, hotel and restaurant facilities. We really enjoyed our stay at the King's Arms and will definitely return.

Really warm and friendly hotel. Room was brand new and I highly recommend the cocktail bar. Location, very central.

Nice clean hotel, smack bang in the center of Bewick with lots of parking near by.The restaurant was fine enough, nothing special but the meals were nice.The service left a little to be desired as they were more concerned with laughing and joking with each other and selecting music but when we did have their attention it was good.The young waiters did forget things you'd asked them for.But there are lots of nice places to eat around Berwick so we ate out after our first night.Breakfast very good, cooked to order.The only thing I felt could have been improved was the number of staff on the front desk.The young lady who served us was incredibly helpful but she was on her own.At one point, having to run toilet roll up to our room herself.Overall we were very pleased with our stay and would definitely come here again.

Thank you Kings Arms Hotel we enjoyed our stay.Our room was very stylish comfortable & modern and your staff were friendly and accommodating.We had a lovely break and will be visiting you again soonAngie

We found the Hotelcomfortable and inviting.The Staff were allfriendly an helpful, helping us reschedule our staffdue to my wife having an operation.The bedrooms were nicely decorated and the bathrooms modern andbeautifully clean.We used the Limoncello each night and were well satisfied.

enjoyable short break stay at Kings Arms Hotel. Comfortable room and bed, nice breakfast. Very pleasant staff, could do with a few more! Would recommend the hotelto anyone wanting a place to stay in Berwick.

A nice room and thoroughly friendly and supportive staff

We really enjoyed our stay at The Kings arms. The staff and service were excellent. We would stay there again.

The staff were very friendly and helpful. The room was clean and had everything we needed for just one night, although a little noisy from the pub next door. A nice, hotel, wish the bar had stayed open when we returned from eating out - shut by 10.15pm!

Bedroom was excellent with very modern fittings, bathroom one of the largest!Staff made us most welcome. We would definitely stay there again and recommend to others.

Impressive refurbishment though some snagging issues to solve! Good restaurant, slow breakfast, nice room once snagging is resolved

Staying for one night recently we were very impressed with the high quality of the accommodation.The staff were friendly and helpful.

Everything we needed and more, staff were great ,rooms spotless ,breakfast great meal in evening very good.

A lovely refurbishment, still ongoing !!. Good restaurant, friendly staff and very clean comfortable rooms.All in all, great value for money.

Picked this hotel as a last minute booking and was not too sure what to expect.The young man at reception was very friendly and helpful when I was checking in and I thought the quality of the bedroom was excellent for the price. The food at the adjoining Limoncello Italian Restaurant was delicious too.

accommodation was spotlessly clean and comfortable,staff were very friendly

I travel for my job and stay in hotels on a regular basis, usually staying in large chain hotels. This was a refreshing change, in terms of quality and value for money. Reception was very friendly, helpful and efficient. Nice big room and bathroom. Quite warm on arrival, would have been nice to get some fresh air in, but appreciate it's quite an old building and the windows have probably been sealed for a while. Availbility of Wi-Fi in room would be good, i Got the impression this will be available in future. Will hopefully get the chance to visit again in the future and will be good to see it when the Bar is open and the outside has a facelift. If the interior is anything to go by i'm sure it will be impressive

Great hotel. Great service. The best of staff and friendly city. Great place for a holiday. Hope to return

Although the hotel still has some finishing touches to complete the welcome is warm, the rooms are clean, comfortable an well equipped.The restaurant is terrific value too.Does need to get the sign up at the front soon though!

Amazing room, fantastic restaurant, Decor is quality, staff very friendly so that means we're comingback !! Soon !

Lovely building, rooms spot on, and the staff especially the girl on reception are delightful. Pure value for money and will definitely be back.

Been twice now and will continue to go. The stunning new interior at The Kings Arms is almost completed and it's really tasteful.My room was lovely, bright and modern with a beautiful contemporary bathroom. The staff were helpful, friendly and chatty. The restaurant, Limoncello topped off the whole experience with a wonderful selection, a great ambience, great staff and exotic decor. I can't wait till next time !!

Very tired exterior, pleasantly surprised on interior. Still needs some finishing touches inside(door hooks in bedroom) Staff very friendly and helpful. Parking can be a problem.

Fantastic stay, comfy beds and spotless clean.

Good hotel very clean very good food. Staff and rooms were to a high standard. Only one point the cost is high and should be reduced until all parts of the hotel have been upgraded as bar not completed yet and coffee lounge not fully open

I stayed on business and really like what is being done to bring this hotel into what I see as a 4 star rating.Very comfortable and top spec.However breakfast needs to be looked at. A waiter or greeter is needed. Leaving this to one guy also doing the cooking doesn't work unless you train him to do both. I was ignored for a long while and others left the restaurant without being addressed and food was also not ready despite it being 7:45.

When you go through the doors, the hotel is done to a very high standard and was greeted straight away by a staff member.The bedrooms were clean, tidy and comfyand the en-suite bathroom was very large and also very clean.The cooked breakfast was nice and the Limoncello restaurant is an ideal place to eat on an evening, again with friendly staff and quick service.Only stayed for two nights but would definitely recommend to others and if in the area again would definitely stop again.

We had a lovely time everyone was very friendly the rooms were lovely and very clean lots of clean towels we found that the hotel is in a great location and free parking every where . the food in the restaurantwasvery good shame the bar wasn't open the cooked breakfast was ok but there was no continentalas stated on the menu.

Newly renovated but still a few tweaks needed. Some furniture looked brand new, but some was showing its age. 2 comfy chairs, a desk and 2 bedside cupboards and lots of room.Room was clean, modern but with still the squeaky floorboards, or what some would call character, of an old building. Double bed exceptionally comfy. Nice and central location, a little noisy with only single glazing facing the front street on a Friday night, but nothing to stop me sleeping. Loved the towel sculptures! Reception friendly and helpful. Limoncello restaurant tasty and good value. I had a pasta dish with shredded salmon but it was more like cubes of salmon - very pleasantly surprised. Busy but good atmosphere.

We stayed at the Kings Arms Hotel whilst taking a weekend break to celebrate our wedding anniversary. We stayed in a superior room and found it perfect for our needs. It was clean spacious and the layout of the room meant the wardrobe was away from the main bedroom area giving the feeling of moving between rooms. I liked this. The bathroom was large with bath and separate shower, both of good size. Lovely fluffy towels and modern décor. Staff were very helpful and accommodating sorting out anything asked of them immediately,i.e booking us a meal and giving us information on the local area. The restaurant located within the hotel is very efficiently run, friendly staff and great food at a very reasonable price. We had a great weekend and would definitely return to this hotel.

We stayed in Room 16 which was a family room. The room was well set out with the double bed in one section and a single bed round the corner giving privacy between parents and child. The ensuite was very modern and clean. We ate at Limoncello which adjoined the hotel. Food there was good value and there was plenty of choice. Service was too quick for our liking though and we had eaten our starter before our drinks had even arrived. The hotel is still work in progress but overall we found it very pleasant and a good base to explore the local area.

We spent a wonderful three days at the Kings Arms Hotel recently. Our room and bath room were recently refurbished and were a delight to stay in, very clean and comfortable.The staff were extremely friendly and helpful. They even organised a beautiful bouquet for my 35th wedding anniversary that awaited me in our room. Thank you so very much, the flowers are still exquisite. We enjoyed a such memorable break there.As 'Arnie' so famously said, 'I'll (we'll) be back!'

we stayed at the kingsarms we were welcomed and found all staff very helpful very clean and tidy just needs the signe putting out side !! but yes we would return so day

We have just arrived back from staying at the King Arms Hotel for 2 nights. Both myself and my wife found our stay very comfortable and the hotel staff welcoming, polite and friendly. The Limoncello restaurant has good fresh quality food available at good prices. The staff (Harry & Joe) are both professional, polite and helpful. The local people of Berwick are friendly and chatty and our whole experience of our 2 day stay was good. Highly recommended.

No complaints. Staff very friendly,room well appointed, good freshly cooked breakfast.

Bit hard to locate because there was no name on the front once inside what a surprise really light and airy very friendly staff the rooms very clean highly recommended

Excellent stay at the Kings Arms, room was lovely, staff friendly and restaurant great.

Nice quiet place hotel very clean tidy and modern. Food excellent and staff very helpful.

Great rooms fantastic food will be back look forward to revisiting when all works complete keep up the good work.

We stayed at the Kings Arms for 2 nights. It is currently undergoing refurbishment and we were given room 21, a newly refurbished room at the front, on the 2nd floor.The room and bathroom are both decorated and fitted out to a very high standard and the room has beautiful original windows.Having said this, there was some noise from the street at night, as there are gaps around the windows!

The hotel/staff were excellent, however the lack of hotel parking facilities, plus the voracity of local Traffic Wardens, cost me an extra £25 for parking just outside the line markings,in the street out front, left a sour note to a nice 2 day break. For this reason I am only awarding an average. The hotel needs to look at getting its own parking facilities

We visited The Kings Arms on a Wowcher offer for 2 nights. First impressions (once we found our way in as there's still no name on the outside of the building) were very good and Alex(andra!) gave us a very warm welcome. The room was spacious, beautifully decorated with a nice comfy bed and the bathroom was big - plenty of very hot water and towels and toiletries. We did have a bit of trouble controlling the flow on the shower but I'm not going to complain of having water that's too hot! However, Management might consider providing a bath mat as I seriously slipped stepping out of the shower onto the smooth tiles with wet feet.My only big complaint? Please, PLEASE ditch the plastic lined mattress covers! They are hot, sticky and sweaty to sleep on and smack of cheap, second rate motels! (Sorry but I hate these things so much!)But, on the whole, we did enjoy our stay and the meal we had in Limoncello was pretty good. Breakfast chef gets brownie points!!Would we stay at the Kings Arms again? Possibly ... if we hadn't found somewhere that's absolutely faultless, just a few miles from Berwick, for our third night's stay!

We really enjoyed our stay at the Kings Arms Hotel. The room was lovely, very clean with tasteful decor. There was everything you could need provided in the room. The hotel was also in a very convenient location in the centre of town. All in all a great stay!

The reception at the hotel was very welcoming and the hotel is beautiful. The rooms are really spacious and clean. I would recommend this hotel to friends and family, we had a really good stay.Thank you king arms

Nice modern room, comfortable

Beautifully refurbished inside....much better than the price indicates. The restaurant was superb and very reasonable. The young lady on reception was one of the most pleasant and professional that I have encountered, a credit to her employers. This hotel was a lovely surprise in a good position in a nice town...need I say more except I will be back ?!?!

The Kings Arms is situated in a historic part of the Berwick -on - Tweed close to the quay side. It is ideal for exploring the town on foot. There is plenty to see and do. The hotel itself has been recently been refurbished to a high standard and it was a pleasurable experience to stay there. The staff were friendly and helpful. Steps up to the front door and parking restrictions outside the hotel could impact on less mobile visitors. Once inside everything is easily accessible.

I can thoroughly recommend this hotel , the room was excellent very spacious clean and modern. The restaurant was lovely, very nice food and reasonably priced. The staff were very friendly and polite my wife and I had a lovely stay

Had pleasure in staying in Charles Dickens room which had been tastefully re decorated.Young lady in reception very attentive and quickly resolved the odd problem we had.Very nice meal in the Limoncello Restaurant

Kings arms staff were very polite, friendly & happy to help! the Hotel was very clean tidy & modern. The Front door did however keep blowing adjar, making it very drafty! The food in the Italian was very good,& affordable, the service was excellent throughout our stay! lovely atmosphere. Great base for visiting places of interest, i.e Bamborough castle, & Holyisland both well worth visiting, only down side was the parking, outside.

Overall I was happy with my stay - I had a very friendly welcome from the girl on reception and had a lovely, recently refurbished room. The room was a little chilly but I had a thick duvet so I wasn't cold during the night. The bathroom was also recently done to a high standard, however the shower wasn't great.I ate at Limoncello as I was too tired to venture into town - a big mistake. Although the food sounded great on the menu it failed to deliver. Odd tasting and overcooked.Despite the restaurant, the hotel itself is very nice and my room was a reasonable price. I would recommend to families/business people/couples - just find somewhere else to eat!

Very welcomming. Room spacious and clean, bathroom excellent and been refurbished.Dinner was excellent and served with helpful staff. Very good value and so was breakfast.Business trip and would not hesitate to stay again.

1st time in your hotel found it to be extrememly comfortable and 1st class room cleanlinessonly thing was room 8 the shower has little pressure.restaurant was excellent warm friendlywith good choicehappy to recommend

We stayed here for my birthday it was fantastic the staff couldn't do enough for us. They had put balloons and banners in our room by the request of my husband and anything u asked the staff was never too much. Would recommend staying here.

The hotel was well situated for walks around the town and shopping. The room was comfortable and spacious but lacked a mirror near a socket for the hair drier.The continental breakfast was lovely with a great selection to choose from.Our evening meal in the Limoncello restaurant was very good. Still undergoing renovation, the Hotel will be even better when the outside appearance matches the smartness of the inside.The staff were friendly and helpful.

Staff on Reception were very welcoming and extremely helpful.The hotel is very comfortable, clean and well appointed - very good rooms, bathroom and beds.I had two very good nights sleep, and value for money was very good.didn't use restaurant because the menu wasn't my kind of food.No Wifi in bedrooms was a slight downer - but reception staff were very helpful on this point - both nights of my stay.would definitely stay again if in the areaG

My wife and myself found the superior double room to be excellent.Most comfortable bed,and the ensuite facilities were first class.The staff were most helpful and very friendly,which made our stay most enjoyable.

Stayed for two nights in a premium room due to all standard rooms been booked, room was comfortable, clean and warm, TV was a little on small side due to size of room, tea and coffee facilities in the room. For business travelers the breckfast times are a little restrictive been 8-10am for me it would be better 7-9am, it also would have been nice to have bottled water in the room. I am going to stay again in a standard room to compare with the B& B I normally stay at.

Very enjoyable two night stay, the receptionist was very helpful.We dined in the hotel both nights, good food and good

This was our first visit to Berwick Upon Tweed, and our lovely experience at The Kings Arms helped make our weekend really enjoyable.The staff were very warm and welcoming, explaining everything that we would need, and booking us very quickly.Our room had clearly had a lot of time and money invested recently, having a modern feel.Everything was very clean and we had everything available in our room that would be expected.Would certainly love to return to The Kings Arms for another enjoyable stay.

Friendly and helpful staff. Excellent hotel, situated in an ideal location.

My husband and I had fabulous weekend at Kings Arms Hotel, Berwick-upon-Tweed.We found the hotel staff to be very friendly and helpful.Our room and bathroom décor was lovely and it was all spotlessly clean.The food and service in the restaurant was excellent.We would recommend to friends and hope to be back in the future.

We have just returned from a stay at the hotel, the rooms were large and spacious (superior room) bathroom had an amazing bath and large powerful double shower.We look forward to a return visit .

I recently stayed at the King's Arms with my eldest son for a couple of days as we were attending a funeral in Coldstream.We had a wonderful stay, the rooms are airy and comfortable having been recently refurbished. The staff were extremely friendly and helpful. The onsite restaurant, Limoncello is amazing serving excellent food. I will certainly be visiting again. Thank you Kings Arms for a wonderful stay.

This recently refurbished hotel did not fail to impress! The room was very modern, clean, tidy with nice facilities;comfy bed, tea and coffee, good TV, and a lovely bathroom.The staff were very friendly and helpful, and the receptionist recommended the restaurant on site for our evening meal. It exceeded our expectations with its extremely tasty and very reasonably priced food! It is definitely worth a visit. Also breakfast offered a great choice from the continental or cooked option.Overall the hotel is in a great spot in the town.We would definitely recommend this hotel for visitors to Berwick! We had a wonderful stay.

A fabulous modern hotel better than most of the big chain hotels. A highly rated restaurant which seemed to be busy all the time. The hotel was ideally situated by the shops and railway station not far away. I found the staff very friendly and helpful very chatty very welcoming. I would highly recommend the hotel if it's just for a break or business.

Stayed 2 nights here 14/02/2014, everything about our stay was wonderful, hotel very nice although not entirely finished, didn't affect our stay in any way, room, stunning, very high quality finish, comfortable and well equipped. breakfast, more than ample, good selection available and the food at Limoncello restaurant was exceptional. The staff make a wonderful experience even better, very welcoming friendly and accommodating, we didn't encounter any unpleasantness in the hotel or in Berwick itself. would definitely return, every weekend if we could. Thankyou Kings Arms for an amazing 2 days!

Had a lovely two night break in the newly refurbished hotel, hard working reception staff, enjoyed meals in the very busy restaurant, Limoncello both evenings. Only two small complaints breakfast could have been warmer and water in bathroom was too hot! Excellent location and value for money will be better when cocktail bar opens. No on site parking facilities but car park just down the road is £2.50 all day and can park outside hotel after 6pm free. Hotel has no signage out front to say Kings Arms.

We stayed for two nights. Rooms and reception areas have just had an extensive makeover. Modern and fresh. REally good value Italian restaurant attached. Weather could have been better, but couldn't fault the welcome.

I was most impressed by the high standard at the newly refurbished Kings Arms Hotel.The whole place has sympathetically refurbished with boutique quality bedroomsandsumptuous state of the art bathrooms with good toiletries. A first class welcome at reception.The restaurant offers good value and cuisine. This is a great find for anyone visiting Berwick and would be good for the holidaymaker to base themselves to tour the region.

Lovely, clean, very clean and comfortable modern room. Food was served to time and was superb. delightful. Staff were not only friendly , but very helpful. My husband and I enjoyed every moment of our stay.

We were very impressed with the hotel. The room was clean,warm & comfortable. The ensuite was particularly nice. There was no noise disturbance either. We dined in the restaurant & the food was excellent & staff very friendly. We would recommend this hotel. Thank you.

This is my firwt visit since the refurbishment and I must say I was impressed.Room was lovely and clean. Only slight thing was the lack of repair to a curtain pole but that didnt affect my enjoyment of the facilities. Evening meal in Lemoncello was top quality. The Chef is of a superb standard.

No Wifi available in the room although this was advertised at time of booking.The bedroom was very nice but the shower was over complicated and pulsed either red hot for a few seconds or cool for a few more.The best attribute of the hotel was the charming receptionist who was very helpful and apologetic regarding wifi concerns etc.Wish I'd remembered her name as she is the reason this is not a lower rating.

our stay at kings arms was good from start to finish room was very clean heating could be regulated by radiator thermostat breakfast was excellent the reception girl was wonderful and very helpful

We enjoyed our stay, the room was lovely and it was nice to be able to control the heating. Breakfast was fine but maybe just needing a little bit more attention to detail. If we were in the area we would stay again.

Very nicely done out hotel very recently refurbished. Clean and modern rooms with friendly staff. Didn't use the restaurant but will be improved when the Lounge Bar is finished. Be aware though that the free wireless is only in the foyer, not in the rooms.

Had a plesant stay thank you. Apart from the resteraunt were the food was very poor! Improvement needed!! Ie new chef!!!

thank you a beautiful placea real surprise that gives a nice well rest

Response

Thank you very much for taking time to leave us feedback of your recent stay with us. We are very pleased to hear that we provided you with a nice well rest. Hopefully we will see you again in the future.Kind Regards,Alex DochertyHotel Manager

An interesting historic hotel, kept in a pristine state. The room was well-heated, the bed very comfortable indeed. The service was impeccable. I cannot help but wonder whether Charles Dickens thought the same. Thumbs up to you, says I.

Response

Dear Guest,Thank you so much for taking time to leave us such a fantastic review! We are so pleased to hear such great feedback and we are thrilled that we were able to provide you with a comfortable stay and memorable experience. We look forward to welcoming you back in the future.Best Regards,Alex DochertyHotel Manager